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Your rent is due monthly in advance and it is your responsibility to ensure
payments are made on time. If you are experiencing difficulties in being able to
pay your rent please see our advice
on what to do at the end of this page.
You can pay your rent by the methods noted below. All
methods marked with * require you to have a
Rent Payment card. Should you require a payment card, book or form you can
do this online or contact
any of our offices.
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Internet* |
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There is now a
new way to securely pay your rent online, with the newly launched
Allpayments.net, our preferred internet payment facility.
Allpayments.net - This secure way
to pay your rent online has
been introduced by AllPay.net themselves and involves an easy registration process.
To use this option please click here
or on the logo.
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Direct Debit
These can only be set up on a monthly basis and are
debited from your bank account on the last working day of the month. An advantage of
Direct Debit is that we can make any changes automatically for you. However, we
will always give you 14 days notification of any changes made.
Also, this method
is by far the cheapest option for collecting rent for your co-operative.
Standing Order
We can provide you with a form to send to your bank.
Payments can be made to suit your own circumstances as long as your rent is paid
before the due date.
Debit
Card
You
can pay by any of the Debit Cards noted below, by either visiting the
Aberdeen Office or by telephone. For more details or to make a payment
call Elaine Wallace on 01224 628400.
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Post Office* |
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Payments can be made to any post office at any time
during the month. All you need do is hand over the Rent Payment card at the
counter along with your cash, cheque or Maestro, Delta or Solo debit card.
The transaction is processed and a receipt is printed for you to retain as
proof of payment.
Click
here to search for a payment outlet near you
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PayPoint* |
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These outlets are
predominantly local corner shops and service stations. There are
approximately 8,500 outlets nationwide. Generally, they have longer
opening hours, including weekends.
Please note PayPoint outlets only accept
cash payments. To use this service simply hand over the Rent Payment
card at the counter along with your payment. The transaction is
processed and a receipt is printed for you to retain as proof of payment. Click
here to search for a payment outlet near you |
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PAYzone* |
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Similar to PayPoint, these are
retail outlets of which there are approximately 10,000 nationwide.
PAYzone accepts only cash and debit card payments.
Just hand over the Rent Payment card at
the counter along with your cash or card. The transaction is processed
and a receipt is printed for you to retain as proof of payment. As with all receipts these should be
retained and checked against your twice yearly rent statement issued by
Tenants First.
Click
here to search for a payment outlet near you |
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e-pay* |
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Available from July 1st 2006,
the e-pay network, which already provides prepaid mobile phone top-up
services, is situated mainly in convenience stores, petrol stations and
tobacco & news stores. It provides long opening hours and you can now
use it at your convenience.
Please note e-pay outlets only accept
cash payments. To use this service simply hand over the Rent Payment
card at the counter along with your payment. The transaction is
processed and a receipt is printed for you to retain as proof of payment. |
Woolworths* |
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Available from 2 April 2008,
payment can be made at any of the 800+ stores in the UK. Woolworths
accepts only cash and debit card payments.
Just hand over the Rent Payment card at
the counter along with your cash or card. The transaction is processed
and a receipt is printed for you to retain as proof of payment. As with all receipts these should be
retained and checked against your twice yearly rent statement issued by
Tenants First.
Click
here to search for a payment outlet near you |
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Telephone -
Interactive Voice Response (IVR)* |
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This is a secure automated
voice recognition service accessed via the telephone. This service
allows Maestro, Delta and Solo debit card payments to be made 24 hours a day, 7 days a week.
Please have your Rent Payment card to hand and simply telephone 0870 243
6040, following the instructions given. |
Bank
Payments can be made in cash, cheque or postal order to any
bank using a pay-in book. Please note that some banks may charge for this
service.
By post
You can send a cheque or postal order to either of our two
offices. In your own interest please do not send cash.
Direct to our offices
You can pay your rent in cash, cheque or
postal order to either of our two offices. Please check our 'Contact
us' page for address details and opening times.
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Difficulty
paying your rent?
If
you are finding it difficult to pay your rent, please contact your Housing
Officer at Tenants First as quickly as possible. It is much easier for us
to help you if you contact us before you owe a lot of rent.
You
may be entitled to Housing Benefit to help with your
rent. This is a scheme managed by your local council.
Whether you are entitled to Housing Benefit will
depend on your income, the number of people living
with you, and how much rent you have to pay. If
you think you may be entitled to Housing Benefit, or you
can't afford your rent, ask Tenants First Housing Co-operative or your
local council about Housing Benefit.
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* to use these
payment methods you need to have a
Rent Payment card. Should you require a payment card, book or form you can
do this online or contact
any of our offices.
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