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External door renewal contract at Sheddocksley, Aberdeen phase 2 2004

A working group was formed from members of the local committee to look at various door types and designs of doors. After looking at various types the group unanimously chose those designed and manufactured by Hall and Tawse in their Granitehill Road workshop in Aberdeen . The group also chose the door colours, glass pattern and design.

The 83 properties involved in the contract had a high proportion of elderly and sheltered tenants. The door sets chosen are made to the highest standard with the latest espanulette bolt locking system and wide angled viewers which allow the tenants to see the caller without going up close to the door. All doors also have a restrictor bar, which allows the tenant to see and talk to who is calling without giving access.

The contract to install the door sets was won by Chimes who carry out a large proportion of or maintenance work in Aberdeen .

The contract progressed well with access being arranged to suit tenant’s requirements and there were minimal complaints about this.

On some of the sheltered houses external handrails had to be cut off and refixed to allow access for the doorframes. This problem had not been foreseen. The frames could have been fitted from the inside but this would have damaged the tenant’s decoration so we decided against that option.

Some of the houses had doorbells of different types and some were not working so we replaced all doorbells not in good condition.

One tenant had difficulty operating the locking system so we removed the friction plates and got a turn button instead of a key operated lock for the front door.

The feedback from the tenant’s satisfaction sheets has been very positive, Chimes have swiftly dealt with any problems reported.

The weather in the past few weeks have been a good test for the doors and during this period only one tenant reported minimal water penetration.

The door set was removed and lack of full sealing below the threshold was found to be the cause.

We believe that both the supplier and the installer have performed to a very high standard in this contract and would recommend using both of them in the future.


 

63% of tenants returned the satisfaction questionnaire

Info by TF before start

Very Satisfied

21

38.2%

85.5%

Satisfied

26

47.3%

Not Sure

3

5.5%

5.5%

Dissatisfied

3

5.5%

9.1%

Very Dissatisfied

2

3.6%

Info by Contractor before start

Very Satisfied

23

41.8%

92.7%

Satisfied

28

50.9%

Not Sure

2

3.6%

3.6%

Dissatisfied

0

0.0%

3.6%

Very Dissatisfied

2

3.6%

Quality of Work

Very Satisfied

36

65.5%

98.2%

Satisfied

18

32.7%

Not Sure

0

0.0%

0.0%

Dissatisfied

1

1.8%

1.8%

Very Dissatisfied

0

0.0%

Friendliness of Contractor

Very Satisfied

40

72.7%

100.0%

Satisfied

15

27.3%

Not Sure

0

0.0%

0.0%

Dissatisfied

0

0.0%

0.0%

Very Dissatisfied

0

0.0%

Info from contractor during contract

Very Satisfied

23

41.8%

87.3%

Satisfied

25

45.5%

Not Sure

5

9.1%

9.1%

Dissatisfied

1

1.8%

3.6%

Very Dissatisfied

1

1.8%

Info of TF during contract

Very Satisfied

23

41.8%

87.3%

Satisfied

25

45.5%

Not Sure

6

10.9%

10.9%

Dissatisfied

0

0.0%

1.8%

Very Dissatisfied

1

1.8%

Progress during the contract

Very Satisfied

32

59.3%

92.6%

Satisfied

18

33.3%

Not Sure

2

3.7%

3.7%

Dissatisfied

2

3.7%

3.7%

Very Dissatisfied

0

0.0%

Overall satisfaction

Very Satisfied

39

70.9%

90.9%

Satisfied

11

20.0%

Not Sure

1

1.8%

1.8%

Dissatisfied

2

3.6%

7.3%

Very Dissatisfied

2

3.6%

 

 

 
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Last modified: 10 April, 2008 .
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