Paying Your Rent
When is rent due?
Your rent is due monthly in advance and it is your responsibility to ensure payments are made on time. Please allow 3 working days to ensure for the payment to reach your account.
If you are experiencing difficulties in being able to pay your rent please see our advice on what to do at the end of this page.
Ways to pay your rent
You can pay your rent by the methods noted below. All methods marked with * require you to have a Rent Payment card. Should you require a payment card, book or form you can do this online or contact any of our offices.
For more information on each method please click on the headings listed below.
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Online* |
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A secure way to pay your rent online through AllPay.net which will initially involve an easy registration process. Click here to pay online through Allpay.net*. *Please note you will require a Rent Payment Card to use this option. To request a card please click here. |
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Direct Debit |
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These can only be set up on a monthly basis and are debited from your bank account on the first working day of the month. Any changes to your Direct Debit are automatically made for you, however, we will always give you 14 days notification of these. To request a form please click here. |
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Standing Order |
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We can provide you with a form to complete and send to your bank. Payments can be made to suit your own circumstances as long as your rent is paid before the due date. To request a form please click here. |
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Post Office* |
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Payments* can be made by cash, cheque or debit card. You will be issued with a receipt for you to retain as proof of payment. *Please note you will require a Rent Payment Card to use this option. To request a card please click here. |
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Paypoint* |
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Predominantly local corner shops and service stations, these outlets will only accept cash payments*. You will be issued with a receipt for you to retain as proof of payment. *Please note you will require a Rent Payment Card to use this option. To request a card please click here. |
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Telephone 24/7* |
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Using your debit card, payments* can be made using this secure automated voice recognition service, 24 hours a day, 7 days a week. Please phone 0844 557 8321 and follow the instructions given. *Please note you will require a Rent Payment Card to use this option. To request a card please click here. |
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Bank |
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Payments can be made in cash, cheque or postal order to any bank using a pay-in book. Please note that some banks may charge for this service. To request a pay-in book please click here. |
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At our offices |
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You can pay your rent by debit card at the Aberdeen office in person or by phone. Alternatively you can pay by cash, cheque or postal order at either of our offices. You can also post a cheque or postal order to either of our offices; please do not send cash. Office details are on our 'Contact us' page. |
Difficulty paying your rent?
If you are finding it difficult to pay your rent, please contact your Housing Officer at Tenants First as quickly as possible. It is much easier for us to help you if you contact us before you owe a lot of rent.
You may be entitled to Housing Benefit to help with your rent. This is a scheme managed by your local council. Whether you are entitled to Housing Benefit will depend on your income, the number of people living with you, and how much rent you have to pay. If you think you may be entitled to Housing Benefit, or you can't afford your rent, ask Tenants First Housing Co-operative or your local council about Housing Benefit for some advice.
