Completed Policy Reviews
Below are details of outcomes of policies that we have put out for consultation over the past 2 years.
We would like to thank all those who took the time to respond. If you are interested in becoming a member of the Tenant Panel or want to know more about tenant participation or consultation please contact Pat Stewart, Corporate Services Manager on 01224 628400.
Some of the documents referred to are in PDF file format. Please contact us if you require any of the documents in an alternative format or language.
Rent policy review – outcome of consultation with Tenant Members of the Co-operative (Sept 2011)
Throughout September 2011 we carried out a consultation exercise to get the views of our members on the review of the Rent Policy. We did this by sending a letter and questionnaire to all members of our Tenant Panel and Registered Tenant Organisations (RTO’s).
There were 10 responses from members of the Tenant Panel and 6 responses from RTO members. The policy has now been approved by the Housing Management Sub Committee.
The full report on the consultation exercise can be downloaded by clicking on the link below or contact Pat Cahill or Cearda McGregor, Directors of Housing on 628418 between 10.00a.m. and 4.00p.m. and we will be happy to issue you with a copy.
Housing Support Policy – outcome of consultation with Tenant Members (Aug 2011)
In Augsut 2011 we carried out a consultation exercise to get the views of our members on the review of the Housing Support Policy. We did this by sending a letter and questionnaire to all members of our Tenant Panel and Registered Tenant Organisations (RTO’s).
There were 13 responses from members of the Tenant Panel and RTO members.
The policy was approved by the Housing Management Sub Committee.
The full report on the consultation exercise can be downloaded by clicking on the link below or contact Pat Cahill or Cearda McGregor, Directors of Housing on 628418 between 10.00a.m. and 4.00p.m. and we will be happy to issue you with a copy.
Sheltered Housing Policy – outcome of consultation with Tenant Members (Jun 2011)
In June 2011 we carried out a consultation exercise to get the views of our members on the review of the Sheltered Housing Policy. We did this by sending a letter and questionnaire to all members of our Tenant Panel and Registered Tenant Organisations (RTO’s).
There were 13 responses from members of the Tenant Panel and RTO members.
The policy has now been approved by the Housing Management Sub Committee.
The full report on the consultation exercise can be downloaded by clicking on the link below or contact Pat Cahill or Cearda McGregor, Directors of Housing on 628418 between 10.00a.m. and 4.00p.m. and we will be happy to issue you with a copy.
Anti Social Behaviour and Harassment policy review – Outcome of Consultation (May 2011)
Throughout May 2011 we carried out a consultation exercise to get feedback on the review of this policy. We issued questionnaires to Tenant Panel and Registered Tenant Organisation members. We had a total of 24 responses representing a 29% return rate and used these to finalise the policy for approval by the Housing Management Sub Committee on the 6th of July.
The full report on the consultation exercise can be downloaded by clicking on the link below or contact Pat Cahill or Cearda McGregor, Directors of Housing on 628418 between 10.00a.m. or 4.00p.m. and we will be happy to issue you with a copy.
Membership Policy Review - Outcome of Consultation (Apr/May 2011)
Throughout April and May 2011 we carried out a consultation exercise to get feedback on the review of this policy. We issued questionnaires to Tenant Panel and Registered Tenant Organisation members. We had a total of 20 responses representing a 24% return rate and used these to finalise the policy for approval by the Housing Management Sub Committee on the 6th of July.
The full report on the consultation exercise can be downloaded by clicking on the link below or contact Pat Cahill or Cearda McGregor, Directors of Housing on 628418 between 10.00a.m. or 4.00p.m. and we will be happy to issue you with a copy.
Rent Arrears policy review – Outcome of Consultation (Apr/May 2011)
Throughout April and May 2011 we carried out a consultation exercise to get the views of our members on the review of the Rent Arrears Policy. We did this by including an article in the Spring 2011 edition of Your Voice newsletter that encouraged members to view and comment on the draft document via our Website or by contacting the Director of Housing directly. We also issued a letter and questionnaire to all members of our Registered Tenant Organisations (RTO’s).
There were, unfortunately, no responses to the newsletter article but we had 6 responses from RTO members. The policy has now been approved by the Housing Management Sub Committee.
The full report on the consultation exercise can be downloaded by clicking on the link below or contact Pat Cahill or Cearda McGregor, Directors of Housing on 628418 between 10.00a.m. or 4.00p.m. and we will be happy to issue you with a copy.
Customer Service (April 2011)
We have recently reviewed our Customer Care Policy and our Customer Care Charter. A small working group was set up to review the documents and consult with all Co-operative members. We also asked some of our contractors and other partners for their views.
We had well over 200 responses to our questionnaire and lots of helpful and constructive comments. We have revised and updated the Policy and made the Charter more straightforward. We are also considering some of the additional suggestions for improving our services such as changing opening hours and improving communications.
Overall, 95% of those who responded thought we dealt with customers consistently and effectively. We also asked members how they would prefer satisfaction to be measured and the majority would prefer smaller more frequent surveys on specific topics, or home visits.
Housing Management Service Standards (Oct 2010)
The Housing Management Section has service standards that were formally approved by the Housing Management Sub Committee in 2008. The Service Standards detail the outcomes we are aiming to achieve in the day to day running of our services.
The attached report tells you how well we have performed against each of the standards during the financial year 2009/10. The Service Standards are due to be reviewed in September this year. We are pleased with the results for 2009/10 and have achieved good performance against the majority of the standards. We feel as a team we are providing a good service to our members. We do recognise that we could improve in some areas such as garden inspections.
