Performance Indicators & Statistics
Tenants First strive to provide an excellent service to our members and other clients. One of the tools we use to ensure this are Performance Indicators which assist us to measure and monitor our performance and also identify areas that could be improved.
| Rent loss, former tenants arrears and number of members in arrears | |
| Average time to re-let empty properties and associated rent loss | |
| Number of neighbour complaints dealt with on time | |
| Repairs completed within timescales, split by categories | |
| Number of properties sold and how may members have the right to buy their home | |
| Number of Applications accepted by the Co-operative | |
| Number of formal complaints received and how many are upheld |
