|
This
section gives brief details of the Co-operative’s repair services.
Full details can be obtained from our offices in
Aberdeen
and Peterhead. You may also find some useful information in our Property
Management area of our Policies section.
Questions
& Answers |
|
Q
How do I report a repair? |
|
A
Normally by phone to one of our offices (
Aberdeen
01224 628400 or Peterhead 01779 474282), or by contacting any member of
staff or through thisweb site
(non-emergency repairs only) |
|
Q What
about emergencies? |
|
A
You have been issued with a “call out” sheet with contractors
details for Emergency situations. These numbers can also be found under
out Emergency Numbers section on
this website.
You
should note that you will be charged the additional costs the
Co-operative incurs if the work required is not an emergency. |
|
Q When
will the work be done? |
|
A
For most repairs the Co-operative operates 3 target times.
 |
Routine repairs 10 days. These are faults that are not
hazardous and which cause minor inconvenience to a tenant member
|
|
Urgent
repairs 3 days. These are faults that may cause inconvenience to a
tenant member but little possibility of causing further property
damage if dealt with within the specified target time.
|
|
Emergency
repairs 4 hour response. This class of repair is intended to deal
with emergencies which are likely to cause injury or death, or
substantial property damage. |
|
|
Q I’m
only at home at certain times, will the repairs be done during these
times? |
|
A
We will try to fit in with your requirements. Let us know when
you report the repair, and inform the contractor if they ring you. But
repairs will only be done from 8am to 5pm Monday to Friday. You have a
responsibility to make you property available during these times. |
|
Q Can
I make an appointment? |
|
A
Generally the contractor will ring you before they call to do the
repair. You can make more specific arrangements with them then. |
|
Q The
target date is past and the repair has not been done. What now?
|
|
A
Contact the Co-operative, they will find out why there has been a
delay and will make arrangements for the repair to be done as soon as
possible. You may be entitled to compensation under the ‘Right
to Repair’ scheme. |
|
Q I’m
unhappy with the service I have received. How do I complain? |
|
A
When you reported the repair a ‘Repair Notification’ was sent
to you. This has a return section which allows you to give your views on
the service you received. If you are very unhappy you can make a formal
complaint in the normal way.
|
